Effective Date: 16/7/2026

Thank you for shopping with Provic Global Electronics Limited. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the item:

  • Is unused, unworn, and in its original condition.
  • Is returned in its original packaging with all accessories, manuals, labels, and tags.
  • Is accompanied by proof of purchase or order confirmation.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or incorrectly delivered:

  • Clearance or sale items
  • Gift cards or vouchers
  • Downloadable or digital products
  • Personal care items
  • Customized or personalized products
  • Items damaged due to misuse, negligence, or unauthorized repairs

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please get in touch with us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund where applicable.

4. Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We gladly replace products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

Exchange requests are subject to product availability.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Provic Global will cover the return shipping cost.
  • If the return is due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled, but it may qualify for a return under this policy.

8. Refund Exceptions

Refunds may be refused if:

  • The returned item is incomplete or missing accessories.
  • The product shows signs of use, damage, or alteration.
  • The return request is made after the eligible return period.
  • The product is not eligible for return under this policy.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Provic Global Electronics Limited
Website: ProvicGlobal.com
Location: Rivers State, Nigeria
Email: support@provicglobal.com
Phone: +2349138466617

We appreciate your trust in Provic Global and remain committed to providing genuine products, secure shopping, and a smooth, reliable customer experience.